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Setup guides, migration checklists, and workflow walkthroughs for every module in the workspace.

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Popular:Import from ReapitConnect RightmoveApprove an AI draftAdd a branch

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Start where the work is.

Properties & contacts

Records, matching, documents, notes and activity.

24 articles

Sales & lettings

Pipelines, progression, offers and move-ins.

31 articles

Import & migration

Prepare, validate and bring your existing data.

12 articles

Bloc AI

Drafting, matching, summaries and approval controls.

9 articles

Workspace setup

Branches, roles, permissions and connected tools.

18 articles

Communication

Email, messages, WhatsApp and enquiry routing.

15 articles

The full article library

Every written guide for Bloc and Matchouse lives on the Matchouse Help Centre, setup, billing, integrations, and the step-by-step walkthroughs behind each topic above.

help.matchouse.com

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The answer lives
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The Help Centre is built into Bloc, so guidance arrives against the module you are actually in, no second tab, no hunting for the right article.

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Help Centre

Searchable from anywhere in the workspace

Popular articles

This week

Importing contacts from a spreadsheet

Import & migration

Setting up branch permissions

Workspace setup

How buyer matching scores work

Properties & contacts

Approving an AI-drafted message

Bloc AI

Connecting Rightmove and Zoopla

Workspace setup

Getting started

1

Import your data

Done
2

Invite your team

Done
3

Connect portals

2 of 3
4

Set commission splits

To do
Most asked

The three questions support gets every week

Each one is a two-minute job once you have seen it done. These are the screens the answers live on.

Sending address

Verified
GoogleMicrosoft 365SMTP

Replies land on the record, not a personal inbox

Sending from your own address

Connect Google Workspace, Microsoft 365 or plain SMTP so replies come back to the record rather than to a personal inbox.

Calendar sync

Live

Google Calendar

[email protected]

Microsoft 365

Winsford branch diary

Both directions

every 2 min

Getting the diary to sync both ways

Two-way sync with Google and Outlook, so a viewing booked on a phone blocks the negotiator's real calendar.

Warning windows

Gas Safety (CP12)

Warn before expiry

6 wks
1 wk13 wks
EICR12 wks
Right to Rent4 wks

Per obligation, per branch.

Changing when compliance warns you

Warning windows are per obligation and per branch. Six weeks is the default, not the limit.

Live30minutes

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